FAQ

Where are we based?

We are a family based business located in sunny Nelson. We have an in-house team ready to help you via email. We do not offer a telephone service. This is because we have found over the years that it is much clearer and less mistakes are made when orders or questions are done via email. Why not drop us a line and test us out? info@theinside.co.nz

What paste should I use?

As nearly all wallpaper in New Zealand is imported it is not always possible to use a paste that is recommended by the manufacturer. We always recommend following the manufacturers instructions - failure to do so voids any consumer rights. Many of our wallpapers are printed on water based papers (not solvent based due to EU regulations). As some pastes contain high starch levels and aren't kind to water based papers, we recommend you use a ready mixed paste. Apply it sparingly to the paper or wall whichever is recommended for that paper and remove any excess paste immediately from surface.
Help - my wallpaper hasn't arrived.
Sometimes the courier gets it wrong. Don't panic all our wallpapers are tracked so even if the courier delivers it to the wrong place it will be found. When your wallpaper is dispatched an automated email will be sent to you with your tracking number. It is easier for you to track this delivery and reorganise a time that suits you by calling Post Haste on 0800 106 828. Your product number will either start with SG or TD and the numbers that follow are your tracking numbers. If the package has actually been misplaced then it is time to contact us to start official proceedings.
How do I order overseas?

We send international. Believe it or not, its not that expensive to send worldwide as international sales are exempt from the New Zealand goods and services tax (GST). The deduction of 15% from the total sale goes a long way into paying for the post of your items internationally. International sales should be done through email info@theinside.co.nz. We have credit card facilities available.
Credit card, Paypal or bank deposit?
We have paypal and credit card facilities available. We use Shopify payment options for our credit card gateway or we can accept bank deposit.

Batch Numbers

Some people order 1 roll of wallpaper to trial it out. We do not recommend this due to batch numbers. If you intend on ordering more later on please let us know as batch numbers vary and it might not be possible to get the same batch number later on. It is often possible for us to put some aside so that you can have the same colours.
Samples
Samples are problematic for us. By the time they arrive in New Zealand and customs, duty and GST have been added they work out to be $7 including post for a small A4 size. We now sell some wallpapers by the metre which gives a better indication of colour and design. Wallpapers by the metre are $10 plus $7 courier fee.
Returns
We have a money back offer for in stock products returned with us within 30 days. If the product has to be ordered in for you then we are unable to accept returns unless the product is faulty. If you think you may need to return your item please check with us before purchase to see if the item is in stock or not.