FAQ

What paste should I use?

As nearly all wallpaper in New Zealand is imported it is not always possible to use a paste that is recommended by the manufacturer. We always recommend following the manufacturers instructions - failure to do so voids any consumer rights. We have wallpapers from many different companies but many of them come with the product number 'HD'. If your wallpaper starts with the product code HD then it is a water based paper (not solvent based due to EU regulations). As some pastes contain high starch levels and aren't kind to water based papers, we recommend you use a ready mixed paste. Apply it sparingly to the paper or wall whichever is recommended for that paper and remove any excess paste immediately from surface.

Help - my wallpaper hasn't arrived.

Sometimes the courier gets it wrong. Don't panic all our wallpapers are tracked so even if the courier delivers it to the wrong place it will be found. When your wallpaper is dispatched an automated email will be sent to you with your tracking number. It is easier for you to track this delivery and reorganise a time that suits you by calling Post Haste on 0800 106 828. Your product number will either start with SG or TD and the numbers that follow are your tracking numbers. If the package has actually been misplaced then it is time to contact us to start official proceedings.

How do I order overseas?

We send international. Believe it or not, its not that expensive to send worldwide as international sales are exempt from the New Zealand goods and services tax (GST). The deduction of 15% from the total sale goes a long way into paying for the post of your items internationally. International sales should be done through email info@theinside.co.nz. We have credit card facilities available.

Credit card or Paypal?
We have paypal and credit card facilities available. We use Kiwipay as our secure gateway. The link for credit card payment is https://www.kiwipay.com/pay/theinside 

Batch Numbers

Some people order 1 roll of wallpaper to trial it out. If you intend on ordering more later on please let us know as batch numbers vary and it might not be possible to get the same batch number later on. It is often possible for us to put some aside so that you can have the same colours.

Samples

Samples are problematic for us. By the time they arrive in New Zealand and customs, duty and GST have been added they work out to be $6 including post for a small A4 size. We now sell some wallpapers by the metre which gives a better indication of colour and design. Wallpapers by the metre are $10 plus $5.50 courier fee. If you buy your wallpaper without samples we have a 30 day money back guarantee offer. We encourage people not to open the wallpaper if they wish to return it. You can see enough of the design and colour to know if you like it. If you do open the wallpaper and remove it from the packaging it is nearly impossible to get it back into the packaging without marking it. Any marks or creases mean we are unable to offer a refund.