Returns Policy

 

If you wish to return your product and/or request a refund, you must first email hi@theinside.co.nz to obtain written agreement.  We will not accept merchandise for returns sent to us without prior written agreement from us. Returns will only be accepted on the terms listed below:

 1. Damaged and faulty products

1.1  If your product is faulty or damaged in transit, we will refund, repair or replace your product. We will arrange for collection of damaged and faulty products. You must inform us of any damage within 14 days of receipt of the products.

1.2  Wallpaper: Inspect your wallpaper carefully before hanging, and again after hanging 2-3 drops to ensure no shading or other defects are present. If any defects are found, stop hanging immediately, take photos and email hi@theinside.co.nz.  Do not continue hanging.  We cannot accept claims for consequential loss in respect of defects that were apparent prior and/or during hanging. 

1.3  Cane furniture: When your furniture arrives, carefully unwrap and inspect it before use. Claims for damaged cane furniture must be made within 7 days of receiving the product.  Do not use damaged furniture.

1.4  Some products (wallpaper, murals, pastes, fabrics) include manufacturer’s instructions and/or care advice.  It is important to read and follow the instructions/advice carefully.  All warranties and guarantees are void if these are not followed.

1.5   Any damage that arises from installation error or as a result of not following the manufacturer’s instructions is not covered by The Inside.

     

    2. Wallpaper

    2.1  We accept returns on most wallpaper within 30 days of purchase, providing:

    • The wallpaper is returned in unopened and undamaged condition. The Inside is not responsible for the cost of the return shipping.
    •  The wallpaper is a standard wallpaper usually stocked by The Inside, and not a “Special Order” wallpaper sourced especially for you.
    • The wallpaper (or mural) is not a custom order designed/printed/sized wallpaper/mural printed for you.

      2.2    To request a return, email hi@theinside.co.nz 

       3. Cane furniture

      3.1     We do not accept returns on cane products for change of mind, or colour variances.

      3.2     Deposits paid on cane furniture are non-refundable.  Furniture is often made to order and we cannot refund deposits once work has begun and/or your piece is in transit to NZ.

      3.3     We do not accept returns on custom items. These items have been created just for you, requiring significant cost and skill and cannot be resold.

      3.4     The Cane/Rattan used to make our furniture is a natural product.  Each piece of cane contains colour variations and subsequently each piece of furniture made with cane has a unique finish.  This means furniture may be lighter or darker than the product photos.  If you need a specific shade, contact us prior to making a purchase. We do not accept returns on cane furniture for colour variations.

      3.5     Washed finishes that are available on selected designs are applied by hand and colours can vary from past collections.  We recommend purchasing all items at the same time to avoid large colour variations in your collection. 

       

      1. Refunds

      4.1     Refunds will be made within 14 days from the day on which we receive the Product back from you. Funds will be returned to the account/card payment was received from.

      4.2     If free shipping has applied to you order, and you return the item due to change of mind, the cost of shipping incurred by The Inside, will be deducted from the return refund. 

       

       

      1. Special Order Wallpapers

      5.1     We are able to source many wallpapers that are not listed on the website. We classify these as “Special Order” Wallpapers.  When we source and/or order wallpaper for you that is not listed on our website, we do not accept returns on these Special Orders due to change of mind.