Terms and Conditions
All prices are in New Zealand dollars and include GST.
Credit card payments are through Shopify Pay our secure server and are in NZD.
We ship wallpaper for free throughout New Zealand with Pack and Send Nelson. Rural Delivery charges are $12 per package. Please note - We are not responsible for Rural Delivery charges and this charge should be added on the drop down box at checkout by the customer. If you are unsure if your address is considered Rural Delivery please check on www.addresscheck.co.nz/ The only parcels sent by NZ Post/Courier Post are small samples of wallpaper and fabric.
Shipments to Australia under $249 are sent at $12 per roll but untracked. If you would like tracked shipping please select the 'insurance' option when checking out. Regardless of what shipping method you choose your item will be fully insured.
South East Asia shipments generally start at $27.00 NZD for 2 rolls and increase slightly after.
Shipments to the United States start at $26.00NZD for 1 x roll economy or $31.00NZD for 1 x roll 4 - 10 days. 2 x rolls start at $51.00NZD for 2 x rolls economy or $60.00NZD 4 - 10 days.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 or 4 weeks for wallpaper and decals domestically, or 4 weeks internationally.
The Inside is not responsible for international customs or duty.
Wallpaper and Decals/other products:
We strive for 100% customer satisfaction. If our products are already in stock and we do not have to order it in for you we are happy to accept a refund within 30 days of delivery. If you think there may be a chance that you might return your order, please check with us BEFORE ordering at email@example.com to ensure it is an in-stock item. If you are not eligible for the refund option we are happy to exchange your product for anything else on the website. Shipping expenses in this case remain the responsibility of the purchaser, not The Inside.
For purchases from outside of New Zealand, we are unable to refund this product due to high shipping costs and non-refundable credit card transactions. Please choose carefully.
While we strive for excellence faults within the printing industry do happen. As a legal entity within NZ we are obliged to put faults right. However wallpaper is a bit of anomaly when it comes to consumer rights.
We have two refund procedures for faulty products and we are happy to explore either of them with clients on case by case basis.
Refund Policy One - The product is faulty but we can live with it. Technically faults should be noticed within 3 drops. All of our wallpapers state to please stop within 3 drops if faults are noted. Manufacturers will not refund outside of 3 x drops. Occasionally the product will not line up or is marked. The faults are small and great effort has gone in to hanging the product. In this case the customer does not want to take the product down but is not entirely satisfied. The Inside is happy to discuss partial refunds in this instance. We need photographic proof of the faults.
Refund Policy Two - The product is faulty and we hate it.
Once again faults should be noticed within 3 drops. Manufacturers never refund out side of 3 drops if the wallpaper has been hung past that point.
If the fault has not been evident within 3 drops and the wallpaper has been hung and the client wishes to have it removed then there is a legal process that is required. The wallpaper faults must be well documented/photographed while up. The wallpaper must then be stripped off the walls and an independent assessor must visit the house to document this fact.
Any customer details gathered during the shopping process will be used for the sole purpose of processing the transaction and will not be passed, sold or transferred to any third parties.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Bedheads: No refunds on deposits or on payment once production has started, as these are individually hand crafted upon request.
All curtain delivery times will vary depending on order specifics and will be organised with the customer during the purchasing process.
We reserve the right to cancel any sale. While we endeavour not to do this, on occasion a product may have been deleted without our knowledge and we are unable to fulfil the item. If any money has been accepted it will of course be returned in full. We also reserve the right to cancel any sale where there has been a computer glitch in price.