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New Zealand's wallpaper people, since 2009

Terms and Conditions

Prices:
All prices are in New Zealand dollars and include GST.
Credit card payments are through Shopify Pay our secure server and are in NZD.

Shipping:
We ship wallpaper for free throughout New Zealand with Pack and Send Nelson.  Rural Delivery charges are $12 per package. Please note - We are not responsible for Rural Delivery charges and this charge should be added on the drop down box at checkout by the customer. If you are unsure if your address is considered Rural Delivery please check on www.addresscheck.co.nz/  The only parcels sent by NZ Post/Courier Post are small samples of wallpaper and fabric. 

Shipments to Australia under $249 are sent at $12 per roll but untracked. If you would like tracked shipping please select the 'insurance' option when checking out. Regardless of what shipping method you choose your item will be fully insured.

South East Asia shipments generally start at $27.00 NZD for 2 rolls and increase slightly after. 

Shipments to the United States start at $26.00NZD for 1 x roll economy or $31.00NZD for 1 x roll 4 - 10 days. 2 x rolls start at $51.00NZD for 2 x rolls economy or $60.00NZD 4 - 10 days.

Delivery Times:
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 3 or 4 weeks for wallpaper and decals domestically, or 4 weeks internationally. 

 

International Orders:

The Inside is not responsible for international customs or duty. 

 

Returns policy

Wallpaper: 
We strive for 100% customer satisfaction. We like to be nice. We offer a 30 day money back offer for unopened in-stock products with a 30% restock warehouse fee. If you think you may need a refund or not sure if a product is in stock or not then drop us a line to double check before ordering at hi@theinside.co.nz. If a product has been made individually to your specification or we have had to order this product in for you then these rights to return do not apply, unless the product is faulty. These provisions do not affect your statutory rights, see below.

What if my product is faulty? 
You should check all wallpaper products for faults before and during hanging. While faults are uncommon they do occasionally occur. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge if the product is returned to us (at our cost) and not hung on the wall. If using a professional wallpaper hanger then they should notice the fault before at least 3 drops are hung. The New Zealand consumers guarantee act states this about wallpaper: You can't reject faulty goods that have been attached to other property if removal will damage the goods. For example, if you notice the wallpaper you have just put up is faulty.

Fabric Refunds: 
Generally fabrics are cut to customer specification so we are unable to offer a refund unless faulty.

If a refund is processed using a credit card refunds are minus non-refundable credit card fees.


Privacy:
Any customer details gathered during the shopping process will be used for the sole purpose of processing the transaction and will not be passed, sold or transferred to any third parties.

Security:
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Bedheads: No refunds on deposits or on payment once production has started, as these are individually hand crafted upon request.

Curtains:
All curtain delivery times will vary depending on order specifics and will be organised with the customer during the purchasing process.

 

We reserve the right to cancel any sale. While we endeavour not to do this, on occasion a product may have been deleted without our knowledge and we are unable to fulfil the item. If any money has been accepted it will of course be returned in full. We also reserve the right to cancel any sale where there has been a computer glitch in price.