Can I cancel a custom order?
Custom orders, including made-to-order murals, special prints, and fabrics, are processed as soon as we receive your order. Because these items are printed or made specifically for you, they cannot be canceled, modified, or refunded once production has begun.
However, if you contact us before work has started on the design or printing, we may be able to cancel your order. This depends on how far along the order is in the production process.
🚨 Please double-check your measurements and order details before placing a custom order. If you're unsure, feel free to contact us before ordering for guidance.
If you need to check the status of your custom order, please reach out to us as soon as possible at hi@theinside.co.nz.
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